You are getting this message due to the following possible scenarios:. The computer affected has been removed from your subscription license. There are conflicting software installed on your computer. There are Potentially Unwanted Applications (PUA) and/or malware on your computer. The program failed to download and install updates. To resolve this issue, do the steps below: Turn off Trend Micro from the System Tray To disable your Trend Micro program, follow the steps below:.
Right-click the Trend Micro icon from the. If you do not see the Trend Micro icon from the System Tray, click the arrow button to show the rest of the icons. Select Exit. Wait for Trend Micro's System Tray icon to disappear. Once the icon disappears, Trend Micro is now disabled. Wait for 30 seconds. Enable Trend Micro Security To enable your Trend Micro Security program, follow the steps below:.
Choose how to open the program by following these steps depending on your Windows Operating System. You can experience this due to the following scenarios:. Conflicting third-party security software. Virus infection. Trend Micro Security software is running in compatibility mode. Missing path variable in Windows To resolve the issue, follow the steps below: Uninstall Conflicting Software Having third-party security software or older Trend Micro programs installed on your computer may lead to installation and performance issues.
To remove these programs and their components, follow the steps below:. Download, then run. Click Yes when the User Account Control window appears. Select the program you need to remove, then click Remove or Uninstall. Wait for the program to be uninstalled, then restart your computer when asked. Your Trend Micro Security program scan will not complete or finish and you cannot shut it off. This problem is caused by either of the following:.
High CPU usage. The current file being scanned is locked or corrupted To resolve the issue, restart the scan process. To do this, refer to the steps below:. On your keyboard, press the CTRL + SHIFT + ESC keys simultaneously. This will open the Task Manager window. Select Quick/Full Scan in Progress in the Task Manager under the Applications tab, then click End Task. Click End Now when a warning window says 'This program is not responding'.
If the scan does not stop, do the following:. Click the Processes tab on the Task Manager. Select any instance of uiWinMgr.exe, then click End Process. Restart your computer, then run a scan again. Check if the scan will finish. If the scan still hangs or stops after performing all the steps above, refer to this Knowledge Base article:.
The CoreServiceShell.exe is your Trend Micro program's main process. It takes up 40 MB to 200 MB of memory in a normal computer state or environment. If the consumed memory is higher than 200 MB and does not go back to normal for about 5 to 10 minutes, remove conflicting softwares installed on your computer.
Maytag washer agitator. To remove these programs and their components, follow the steps below:. Download, then run.
Click Yes when the User Account Control window appears. Select the program you need to remove, then click Remove or Uninstall. Wait for the program to be uninstalled, then restart your computer when asked. To perform a Quick or Full Scan on your computer, follow the steps below:. Open the main console of your Trend Micro Security software. Do any of the following:. Double-click the Trend Micro icon on your desktop.
Double-click the Trend Micro system tray icon. Click the arrow beside Scan. Select either Full Scan or Quick Scan.
The scan window should appear. Wait for the scan to finish. Click Close to close the scan results. To know more about other types of scans, refer to this Knowledge Base article:. While some older versions of Trend Micro Security can be installed, we encourage all of our users to upgrade their PCs to a more modern operating system which will provide greater stability and security.
Microsoft has formally announced Windows XP (April 8, 2014) and Windows Vista (April 11, 2017) end of support. Because Microsoft no longer fixes issues on Windows XP and Windows Vista, it has become increasingly difficult for Trend Micro to keep users safe on these operating systems. To see what version you can install for these operating systems, visit the following Knowledge Base articles:. Non-Technical Topics. North America.
US/Canada: 1-952-646-5980 Asia-Pacific. Australia: 1-300-730-160. New Zealand: 0-800-507-902 South-East Asia. Singapore: 1-800-888-6868.
Malaysia: 0-800-1301-642 Europe. United Kingdom: 0870-443-2145 (+353-61-230-419). Denmark: 7014-3098. France: 0975-182-967 (+353-61-230-422).
Germany: 0221-8282-9110 (+353-61-230-424). Italy: 0199-243-101 (+353-61-230-425). Netherlands: 085-888-1628 (+31-85-888-1628). Norway: +47-8522-8887. Spain: 0902-848-277 (+353-61-230-426).
Sweden: 075-240-0676.
Activation code will work on Windows or Mac OS 10.3 or higher. Upgrade price - available to Inspiration 6, 7 or version 8 users who provide their old serial number as proof of purchase. (Please enter old serial number in text box on order form). Unlock the power of the Inspiration® 9 International Edition trial with an Activation Code! This is a single license purchase of a unique License Activation Code to unlock the 30-day trial. We will send you an email with the unique License Activation Code to unlock the Inspiration 9 Software International Edition 30-day trial.
You will not be charged shipping because you will not receive a CD. If you do not have the Inspiration 8 International Edition Trial yet, please download it from our website www.strategictransitions.com. Activating your trial will give you access to the essential tool to plan, research and complete projects successfully.
Inspiration ® 9 Technical Support Note: Please read through our Frequently Asked Questions section before contacting customer service or tech support. Inspiration 9 for Windows has been updated to remove the necessity to install the QuickTime player for specific functionality within the application for embedded video and sound. Instead this new version uses Windows Media Player. Click to go to the free updaters for existing Inspiration 9 for Windows installation. The current version is 9.2.3. Inspiration 8 users, for Help Center.
Inspiration 7 users, and Inspiration 6 users. Version 9.2 (released December 2013) System Requirements Windows ®: XP, Vista, Windows 7 & Windows 8 & Windows 10 Macintosh ®: OS X 10.6 and later Recommended:. Internet connection.
QuickTime ® (for Mac only) Optional:. Interactive electronic whiteboard. Microphone.
For downloaded products, the computer on which the downloaded product is installed must be connected to the Internet for the product to be activated. Upgrade Information New in Inspiration 9.2!
Support for Mac OS 10.9 (Mavericks) and import/export of files between Inspiration 9.2 and Inspiration Maps 1.4 for iPad!. If you are running an earlier version of Inspiration, you must upgrade to Inspiration 9 to use this feature. If you are running Inspiration 9, use the free updater below to update your licenses to 9.2. Inspiration 9.2 updater Download the Inspiration 9.2 updater. Note: This update is for the US edition only. Users currently running Inspiration 9.0.x or 9.1 can update to version 9.2 for free, but you may need your serial number (CD version) or activation code (download version) to complete the installation.
Windows (update to 9.2.3) If you originally purchased Inspiration 9 as a CD or have a serial number, use the If you originally purchased Inspiration 9 as a download or have an authorization code, use the Mac OS X (update to 9.2.2) If you originally purchased Inspiration 9 as a CD or have a serial number, use the If you originally purchased Inspiration 9 as a download or have an authorization code, use the This free update adds:. File import from and export to Inspiration Maps for iPad. Installation notes. Save all custom libraries, templates and documents out of the Inspiration directory before updating. Mac users should uninstall their current version of Inspiration 9 before running the new installer.
Windows version replaces the problematic Quicktime for Windows with Windows Media Player. Inspiration Presenter Play your presentation directly from Inspiration 9 or, in the absence of Inspiration 9, on any Windows® or Macintosh® computer using Inspiration Presenter.
To download Inspiration Presenter – it’s free and convenient! Note: Inspiration Presenter can also be found under the Help Menu in Inspiration 9.
Frequently Asked Questions Q: I would like to buy - or get a quote for - new or additional software licenses. What do I do? Please click on the BUY NOW button at the top of our website and then click the link in the table cell that matches the product / license type combination you're looking for.
Q: How do I find out how many licenses my school / district owns? In your email, include the full name of your school or district and the state it's located in.
Q: I can't find my activation code or serial number. How do I retrieve it? A: If your school or district purchased a volume or site license, your serial number will be on the license agreement. If you purchased a single boxed copy, your serial number is on a sticker inside the DVD box or paper sleeve the CD came in. If you purchased an electronic download, your activation code is located in the email you received at the time of purchase - search for an email from either (the activation code is called a 'product key' in the email) OR from if you purchased before September of 2015.
If you are unable to locate your serial number or activation code, please email with proof of purchase and we will provide you with a code. Q: I'm trying to open Inspiration, but the system is asking for an activation code or serial number. What do I do? A: See the answer to the question above. Q: I would like to learn more about how Inspriation can help my students / my child.
A: Great! Check out our. Error message questions.
Q: I see the error message 'The program can't start because MFPlay.DLL is missing from your computer. Try reinstalling the program to fix this problem.' When I try to start Inspiration on Windows. What do I do?
A: This error message means that you are running a version of Windows N on your computer. Windows N does not come with a Windows Media Player, but a Windows Media Player is required to launch (and use) Inspiration 9. To fix the problem, download the Windows N Service Pack (which includes the Media Player) for your version of Windows. For Windows 10. For Windows 7: Q: I see the error message 'Could not run insp9.qtr' when I try to start Inspiration on Windows.
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What do I do? A: Please try the following:. right-click the Inspiration program file or shortcut and click Properties. click the compatibility tab, then click the 'Run this program in compatibility mode' and click XP Service Pack 3. check 'Run this program as an administrator'.
launch Inspiration Q: I see the error message 'Error 2 running command' when I install Inspiration on my PC. What do I do? A: The file you downloaded is a self-extracting installer. Rather than double-clicking it to start the install process, instead please extract the files manually using WinZip (or a similar utility), which you can get for free from winzip.com if you don't already have it. That extraction will create a folder called INSP92US.ESD. Open that folder, then double-click 'Inspiration 9 Installer.exe' to launch the installer directly.
Note: the folder and installer names might differ slightly depending on which version of Inspiration you're installing. Q: I see the error message 'Online resources are currently unavailable.' When trying to install.
A: This message is caused by your antivirus / security software blocking communication with our authentication server. For a solution, please email. In your email, please include your authorization code, edition (US or IE), and indicate whether you are using Mac or Windows.
Q: I'm trying to open a presentation file on a computer without Inspiration 9 installed and getting an error of 'Command line option syntax error. Type Command/? What's happening? A: To open the presentation file, first launch the Inspiration Presenter then use the Open dialog menu to open the.isf file. IPad app (Inspiration Maps) f ile transfer questions.
Q: I have diagrams that I created in Inspiration and I want to open them on the iPad. How do I do that? A: If you would like to move Inspiration 9 or Inspiration 8 diagrams and outlines to the iPad to continue working on them, you can do this with Inspiration 9.2 by exporting your work as Inspiration Maps documents.
Your document will look similar on your iPad but not identical. Note: Requires Inspiration 9.2 installed on your desktop/laptop and Inspiration Maps Version 1.2 (or higher) installed on your iPad. Open the Inspiration 9 document you would like to transfer. Choose Export as iPad Inspiration Maps document on the File menu.
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This will create a file with the extension.inspmaps, which the Inspiration Maps app can read. Choose where you would like to save your Inspiration Maps document. To get your document to your iPad, you can:. Email your.inspmaps document to yourself.
In your email app on your iPad, open the email with the attachment, and double-click on the attachment to open it with Inspiration Maps. Put.inspmaps document in a Dropbox folder that you can access from your iPad.
Note: Mind maps created in Inspiration 9 Map View, and presentations created in the Presentation Manager cannot be exported to your iPad. An alternative for mind maps is to turn the mind map into a diagram, then export the diagram as an Inspiration Maps document. To convert your mind map into a diagram, choose Make Diagram Document on the File menu.
Q: I have an Inspiration Maps document - can I open it in my desktop version of Inspiration? A: To use Inspiration Maps documents on your desktop, you need to be running Inspiration 9.2 on your desktop, and Inspiration Maps Version 1.2 (or higher) on your iPad. On the iPad, save the document in Dropbox or email it to yourself. On your desktop, in Inspiration 9.2: from Diagram or Outline View, choose Import iPad Inspiration Maps document on the File menu.
Select the document you would like to import. Note: Diagrams and outlines imported into Inspiration will be saved as Inspiration 9 documents. In order to open your document again on your iPad, you will have to export your document as an Inspiration Maps document when you are finished working on it on your computer. Q: Can I play my Inspiration 9 Presentation on a computer that does not have Inspiration 9 installed on it? A: Yes, the presentation can play on a computer without Inspiration 9 by using the Inspiration Presenter. It can be found in the Help menu under 'Copy to Inspiration Presenter'. Alternatively, it can be downloaded from this.
Copy or transfer the Inspiration Presenter to the target computer and open it. Then use the Open dialog to select the presentation file.
Q: When drawing a link to a symbol I see a green glow around the destination symbol, what is that? A: The green glow indicates the potential connection points along the symbol for straight link lines. This is an increase over the default eight connection points on a symbol.
Software Keys And Serials
It allows for a smooth movement when repositioning the symbols in the document. Q: I saved an Inspiration 9 file as an Inspiration 8 file and my inserted graphics are not appearing. A: In Inspiration 9, insert the image as TIF, PNG, or GIF and save it back as an Inspiration 8 file. Q: Inspiration sometimes unexpectedly quits on my Mac. A: When you're using Inspiration, please restart the app every hour or two. When you're done using Inspiration in a given session, please quit the app (vs. Leaving the app running).
Q: I can't export to PDF on Windows. A: We apologize for this inconvenience.
The PFD export problem is a known issue on 64-bit Windows PC's. The workaround is to print the document using a third-party PDF driver such as CutePDF.
You can download that driver at Q: What happened to the Inspired Learning Community? A: With the advent of Dropbox, Google Drive, Edmodo and other cloud sharing services, we found that educators preferred to share Inspiration documents through those because they could fit them directly into their curriculum. Given that, and the resources it took to maintain and monitor our own community, we made a decision last year to discontinue the Inspired Learning Community site. In addition to the sharing services mentioned above, we also provide on our own site. Contact Technical Support Please read through the information above and the FAQ - more than likely, your question has already been answered on this page. If you don't find what you need here, please email.